Security & Compliance

Security

Your data security is our top priority

Data Encryption

All data transmitted between your systems and Syncbits is encrypted using industry-standard TLS/SSL protocols. Data at rest is encrypted using AES-256 encryption.

Access Controls

We implement strict access controls and authentication mechanisms. All access is logged and monitored for suspicious activity.

Security Monitoring

Our systems are continuously monitored for security threats. We conduct regular security audits and penetration testing to ensure the highest level of protection.

Compliance

Meeting the highest standards for data protection and security

GDPR

Syncbits is fully compliant with the General Data Protection Regulation (GDPR). We implement appropriate technical and organizational measures to protect personal data.

SOC 2

We maintain SOC 2 Type II compliance, ensuring that our security controls are regularly audited and verified by independent third parties.

ISO 27001

Our information security management system is aligned with ISO 27001 standards, demonstrating our commitment to information security best practices.

Service Level Agreement

Our commitment to service availability and performance

Uptime Guarantee

We guarantee 99.9% uptime for our core synchronization services. This translates to less than 43 minutes of downtime per month.

Response Times

Critical issues: Response within 1 hour
High priority: Response within 4 hours
Normal priority: Response within 24 hours

Service Credits

If we fail to meet our SLA commitments, eligible customers may receive service credits as outlined in their service agreement.

Service Status

Real-time status of Syncbits services

Service Components

• API Services Operational
• Synchronization Engine Operational
• Dashboard Operational